Second Medical Opinion (SMO)
Generali UK's Group Income Protection product includes diagnostics and treatment confidence afforded by essential Second Medical Opinion services. This includes expert mental health consultations and now, also, parent and child assessments.
Second Medical Opinion (SMO)
Our Second Medical Opinion (SMO) service provides the answers you need on existing diagnosis and treatment options for almost any physical condition. In turn, allowing you to make informed decisions and giving you peace of mind when you need it most.
"The better you understand a health challenge, the more confident and focused you are in addressing it."
Source - SMO Service User
Video Introduction
Watch this short explainer video first.
Our friendly avatar Jason, introduces our Second Medical Opinion service - one of the complimentary Added Value Support Services included with your Generali group risk contact, in partnership with Teladoc Health.
Key Benefits
- Independent and confidential written report assessing your treating doctor’s diagnosis and treatment plan (reports are not shared with your GP or employer).
- Support from a case manager every step of the way.
- Eligibility is not linked to a claim.
Peace of mind for employees and their household family.
- Valuable medical information and support for people who have been diagnosed with a medical condition, injury, chronic condition or are suffering the symptoms of a mental health condition;
- Access to the most appropriate specialist who will consult on the case, from a database of over 50,000 medical experts around the world;
- For mental health conditions the service includes an assessment by our medical team and if necessary, an online video call with a local mental health expert
Whether you are seeking help with a physical or mental health issue, or both, we’ve got you covered. What’s more, all of this is directly available from your smartphone.
Mental Health Navigator (MHN)
The Mental Health Navigator (MHN) provides employees with 24/7 access to a team of qualified mental health clinicians, ranging from counsellors to psychotherapists. This dedicated team assesses the employees' mental and emotional wellbeing and identifies the most suitable path forward. Where appropriate, an additional consultation with a psychologist can be offered. Expert reviews are also available to enhance understanding of existing conditions or prescribed programs.
Video Introduction
Watch this short explainer video first.
Our friendly avatar Jason, introduces Mental Health Navigator - one of the complimentary Added Value Support Services included with your Generali group risk contact, in partnership with Teladoc Health.
NEW - Parent and child assessments
The Mental Health Navigator (MHN) now includes parent and child (up to age 18) assessments. This expanded service is specifically designed to offer guidance and reassurance to parents, from psychologists or clinical leads. This includes where appropriate, a session of up to 90 minutes with the child and parent(s), and in some cases, with the child alone if they are aged between 16 and 18 years old.
Following the assessments, a detailed report is delivered, containing recommendations, self-help tools, and valuable advice on local resources.
Who can access these services?
For access and eligibility details relating to these services, please download the relevant leaflet from the selection below.
Most of these services are also accessible to the employee's immediate family members, including children up to the age of 21 who are in Full Time Education (FTE). Whether they need assistance with physical health, mental health, or both, Generali has them covered.
Video Resources
How Best Doctors second medical opinion works
How Best Doctors Mental Health Navigator works
1 The information provided by the avatars on this website is for general information purposes only. Nothing in these videos nor on this website is intended to provide financial or legal advice or to create a contractual relationship. All additional services outlined in these videos are non-contractual and can be withdrawn / changed at any point in time. The avatars are fictional characters and any resemblance to any real person is purely coincidental. Availability and eligibility for services will be subject to certain criteria. It is important to review the corresponding member leaflets for each service and, where applicable, the terms and conditions - including limitations of each service - before making any decision about whether or not to use the services.