Generali is committed to providing the highest level of service to its customers. Even so, there may be circumstances in which a customer wishes to make a complaint.
We take customer complaints very seriously and want to be informed of any dissatisfaction you may have with us as soon as possible.
We will always try to resolve the problem quickly and to your satisfaction.
Making a complaint
Often the people you first raise the matter with are able to help, but there may be occasions where it needs to be referred to another department.
If you are unsure as to who you should contact, you should address your concerns to:
Client Resolution Team
Assicurazioni Generali S.p.A.
4 Thomas More Square
London E1W 1YW
020 7265 6200
You can raise your concern by email, letter or phone. When doing so please outline the nature of your complaint as clearly as possible so that the matter can be investigated straight away.
It would be particularly helpful if you could quote policy numbers and supply us with copies of relevant documents.
Financial Ombudsman Service
If you remain unhappy with our response, or in the unlikely event that your complaint is still unresolved after 8 weeks, we will write to you and explain your right to refer your complaint to the Financial Ombudsman Service, where applicable
You can visit their website or contact them using the following details:
- Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Consumer helpline - 0800 023 4567
- For mobiles - 0300 123 9 0123
- Email: firstname.lastname@example.org
Please note, complaints intended for Generali Worldwide should be addressed to: Shane.Martin@utmost.ie