Generali Group

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          Complaints

          We want you to be completely happy with our service and products, but we appreciate things can sometimes go wrong. If you have a complaint please contact the appropriate business unit with your telephone number and policy number in the first instance so that we can resolve matters quickly. 

          Complaints intended for Generali Worldwide should be addressed to: GWOps-Complaints@generali-worldwide.com

          Otherwise please use the contact details below:

          In the unlikely event that your complaint is still unresolved after 8 weeks, we will write to you updating you on its progress and explain your right to refer your complaint to the Financial Ombudsman Service, where applicable

          Their contact details are: