Eldercare Support Service (ESS)

Caring for an elderly parent or parent-in-law can be stressful and demanding, especially if you have a job and other responsibilities. You may feel overwhelmed by the challenges of balancing work and care, and worried about the well-being of your loved one. That’s why our Group Income Protection policy includes access to our Eldercare Support Service (ESS), completely free of charge.

Eldercare Support Service (ESS)

Caring is not only about providing physical support. It can include lots of things: being available on the phone; a lasting power of attorney role; being a taxi service – taking someone to appointments; advocacy roles; shopping; housework; cooking extra meals. 

Generali’s ESS is an integrated programme of support, which takes into account all of these roles of a working carer and more. It is provided in partnership with leading experts Best Doctors by Teladoc Health, Morgan Ash, and Telus Health (formerly LifeWorks.)

Video Introduction

Watch this short explainer video first.

Our friendly avatar Jason, introduces our Eldercare Support Service (ESS) - one of the complimentary Added Value Support Services included with your Generali group risk contact, in partnership with Telus Health, Teladoc Health and MorganAsh. 

We used a third party provider to create this avatar video1. If you would like more information about this, please contact your Business Development Manager via eb.enquiries@generali.co.uk 

What's included?

Support for the Employee

  • Confidential 24/7 support service, via phone or online: have an initial conversation to establish needs and then be directed to various experts as part of the service, from lawyers and independent financial advisers to accredited counsellors. Also, signposting to other relevant services from General UK and / or relevant local community services and self-help groups
  • Bereavement counselling
  • Personal debt management
  • Wellbeing, health and care information (including mobility aids) from experts
  • Navigation through the complexity of NHS and Social Services.

Support for the individual being cared for

All of the above, plus…

  • Help with arranging a Power of Attorney 
  • Home-based assessment after an unplanned overnight stay in hospital. A review and written report from a registered Occupational Therapist or nurse experienced in eldercare. This is designed to help the person being cared for to cope once home, detailing any extra assistance needed and from where to access this help.
  • NEW: Access to expert mental health support following an unplanned overnight stay in hospital. The person being cared for might be psychologically affected by the hospital stay, lacking in confidence, worried about mobility, or activities of daily living, or loss of dignity. This service combines an initial consultation with 50 minutes of therapy that can include recommendations as to the best next steps.

Accessing these services

For access and eligibility details relating to these services, please download the relevant leaflet from the selection below. 

A dedicated website also provides advice, resources and professional support. Go to generali.lifeworks.com  and sign-in using username and password generaliuk.

1 The information provided by the avatars on this website is for general information purposes only. Nothing in these videos nor on this website is intended to provide financial or legal advice or to create a contractual relationship. All additional services outlined in these videos are non-contractual and can be withdrawn / changed at any point in time. The avatars are fictional characters and any resemblance to any real person is purely coincidental. Availability and eligibility for services will be subject to certain criteria. It is important to review the corresponding member leaflets for each service and, where applicable, the terms and conditions - including limitations of each service - before making any decision about whether or not to use the services