Group Life Claims Process


The claims process is the method by which you apply for benefits to be paid to the trustees of the scheme after the death of a member.


We need to receive notification of any claim as early as possible. In all cases we must be notified within 12 months of the date of death.


You should direct your correspondence to your designated account handler.


We require the following information in order to process a claim for death benefit:

  • A completed claim form including Policy Name and Number;
  • Confirmation of the employee's category of benefit;
  • Original death certificate;
  • Original birth certificate;
  • Original marriage certificate or civil partnership document (if applicable);
  • Proof of financial dependency (if applicable);
  • Birth certificates in respect of all annuitants (if applicable);
  • Proof of earnings (depending on the definition of scheme salary we may require a copy of the P60, a payslip or other evidence as appropriate);
  • Proof of membership of the scheme (this could be a copy of your letter to the employee confirming entry to the scheme); and
  • Death abroad questionnaire (if applicable)

If we have any questions or need any further information we will inform you immediately. 
The process may take longer in the event of a death abroad as we may need to make additional inquiries.

Upon receipt of the above information we will verify the membership of the deceased and the claim amount, against the data you previously supplied to us.  We will ensure that you have complied with your obligations in connection with the operation of the scheme such as premium payments and the provision of data. 

Lump sum claims will be settled electronically to the trustees of the scheme.
Pension benefits can be paid directly to the beneficiary or to the trustees of the scheme.