Eldercare Support Service

Eldercare Support Service (ESS) is a new complimentary service from Generali Employee Benefits UK, in partnership with leading EAP provider Optum, designed to assist Group Income Protection clients both support and engage with a growing number of sandwich generation staff, or those with caring responsibilities.

ESS is offered free of charge to all UK employees of Generali UK GIP policyholders, and their non-household-resident dependant parents*.

For more information please click on the links at the bottom of this page or email eap@generali.co.uk 

Key Benefits

ESS provides the following benefits to the employee and their parent:

  • Home-based* assessment after an unplanned overnight stay in hospital to provide timely information and reassurance;
  • Report* written by an Occupational Therapist experienced in eldercare to equip both the parent and employee with information in order to give them better peace of mind;
  • Access to the Generali telephonic EAP service;
  • Access to various valuable Best Doctors services.

* Available for parents of employees, resident in UK, discharged from hospital following at least an overnight stay for non-elective treatment.

Key Facts

ESS Report

The report will be written by an Occupational Therapist experienced in Eldercare.  It aims to answer the big questions such as whether the employee’s parent will be able to cope upon discharge from an unplanned stay in hospital, what sort of extra assistance they may need, what assistance is available from the local NHS trust or social care services, as well as providing a summary of key contact details.

ESS access to EAP services

ESS allows access to useful telephonic and online information and assistance on topics such as bereavement, accommodation, mobility aids etc, provided under via the Generali/Optum EAP.

ESS access to Best Doctors™ services

ESS provides access to some of the valuable features of the Best Doctors service, including Find Best Doc; assistance locating a leading specialist for your specific medical case or condition, Ask The Expert; your questions addressed by an expert who is highly experienced in the treatment of your particular condition. Ask Best Doctors; the online medical member portal featuring a medical encyclopaedia, health calculator, video library with almost 300 health related videos.

Note on Tax:

Our understanding of the current legislation is that a free telephonic EAP service offered to staff and their dependants, does not give rise to a tax liability. The exemption from tax in relation to an Occupational Therapist report offered to non-Group Income Protection members may not apply and we recommend you seek tax advice should you wish to offer this benefit.