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          Wellbeing Communications Hub User Guide

          Introduction

          Generali UK is pleased to introduce the Wellbeing Communications Hub, designed to assist HR and CompBen professionals build brand engagement and loyalty by ensuring their UK employees are aware of the valuable complimentary wellbeing services available with the Generali UK Group Life and Income Protection plans; including Employee Assistance Programmes, Best Doctors services and Eldercare Support.

          The Hub has been designed for ease of use. No marketing or creative expertise is required to produce high-quality materials that are both on-brand and on-message.

          Help & Support
          In case of any queries relating to the Hub, please email wellcomms@generali.co.uk

          Generali UK GIP clients can use the Wellbeing Communications Hub to produce an employer branded wellbeing pack, comprising of information leaflets, posters, wallet-cards, presentation folders and more. 

          Professionally printed output can be shipped to your location by our trusted print partner ‘TotalOffice’ at a reasonable cost (see section 5); alternatively free digital (.PDF) materials can be downloaded directly from the Hub for email or intranet distribution.

          Group Life Assurance Claim Form 457 kb  
          Bereavement & Probate Leaflet 127 kb  

          Generali UK is ISO27001 certified. We take the security of your personal data and intellectual property most seriously. The Wellbeing Communications Hub is secured with a ‘Domain Validated’ HTTPS certificate provided by Symantec. This ensures that your data is secured ‘end-to-end’ (from browser to server) using modern and robust SSL TLS 2048bit SHA-256 encryption.

          User Account Setup
          In order to start using the Hub, in the first instance please follow the “New Users” instructions at the following link :

          https://www.generali.co.uk/wellcomms/

          You should receive a confirmation email, usually within one business day, re-confirming your username & password.  You will then have unrestricted access to the Hub.

          Logging in
          After your account has been activated and you have received a confirmation email from donotreply@irongategroup.co.uk please return to the above URL and enter your username and password to log-in as an ‘Existing User’. 

          Password Reset
          For security, your Hub password should be known only to yourself. If you forget it or wish to change it, please visit the following URL :

          https://print.totaloffice.co.uk/generali/ForgotPassword.aspx

          Your Orders
          The ‘Orders’ tab on the homepage details your open/pending and completed orders with our trusted Print Partner 'TotalOffice'.

          Your Library
          The ‘Library’ tab on the homepage displays any media assets you have uploaded to the Hub; these may include logos and or photo/images in .jpg .bmp .tiff or .pdf format.

          Your Profile
          The Profile page records basic information about you, which we hold solely for the purposes of using the Hub, and facilitating the ordering and delivery process.

          Registered Group Life 'On-Risk' Form 202 kb  
          Excepted Group Life 'On-Risk' Form 192 kb  
          Group Income Protection 'On-Risk' Form 202 kb  

          Most documents on the Hub are available in both Generali-branded and white-label variants, including:

          • Employee Wallet Cards for Telephonic EAP 
          • Information Leaflets: Best Doctors, EAP, Bereavement Support, Eldercare Support.
          • Posters in support of common EAP topics : Financial Advice, General Information (equivalent to Citizens Advice Bureau), Legal Advice, Handling Life Change, Juggling Work with Caring.
          • Standard (silk) A4 folder with pocket wallet and card slot
          • Premium (matt laminate) A4 folder with pocket wallet and business card slot.

          If you don’t find what you’re looking for, please email wellcomms@generali.co.uk and a member of the team will be pleased assist you.

          Evidence of Health - Personal Declaration Form 838 kb  
          Group Life Late Entrant & Policyholder Declaration Form 304 kb  

          The Hub allows you to insert your own corporate logo, strapline and photo/images into a set of predefined document templates. We aim to make this process straightforward and intuitive. In order that you attain the best result in the shortest timeframe, we encourage you to consider the following:

          Before your begin

          Before you begin to customise a template on the Hub for the first time, we recommend you first gather together all the resources you’ll need.

          • Obtain your logo(s) and any optional photo/imagery from your marketing team.
          • Confirm any optional straplines, text or additional messaging is correctly spelt, punctuated and signed-off for use.
          • Ensure the minimum requirements below are met with regard to file-type, size and quality of logos and photo/images.

          Photo/Images, logos file-types, resolutions & sizes

          The Hub will accept photo/images uploaded in either, JPG, BMP, or TIFF formats. The minimum dimensions for a photo/image are 600x600 pixels and for a logo 150x150 pixels. If you are unsure of the dimensions of your image, right-click the photo/image file (in windows explorer) then select ‘properties’ and ‘details’ to view the image dimensions.

          The hub will automatically reject photo/images smaller than 600x600 pixels and a notification will be displayed.

          Copyright & Licenses & Permissions

          If you are using photo/images purchased from a professional library (for example ShutterStock, AdobeStock or GettyImages) it is likely you will already have the necessary licenses to reproduce and or republish them. If your photo/images have been acquired from any other source, please check you are permitted to use them on promotional materials.

          Cropping & resizing

          The Hub allows you to crop your photo/images, if for example you wish to use only a specific portion of the image. Note that cropping an image may result in a reduction in quality depending on the final dimensions of the image. Please always preview your finished document in the Hub using 100% view, and check carefully to ensure your photo/images appear as you want them to appear in any printed material.

          Provider Logos

          In most cases where the logo or branding of a 3rd party (Generali partner) appears on the template document (for example, Optum or Best Doctors), this can be removed by checking the appropriate box in the left-hand column of the editor. You will find guidance notes & tooltips displayed in the editor to assist you at each step.

          Evidence of Health - Personal Declaration Form 838 kb  
          Group Life Late Entrant & Policyholder Declaration Form 304 kb  

          Once you’ve completed editing your templates and you’re ready to place your print order, please refer to the pricing matrix below in order to calculate to the cost.

          Description

          Qty

          Customised

          Generic

          Wallet Cards 85 x 55mm (1 x 2)

           

           

           

          350gsm, printed digitally both sides, matt lam two sides

          100

          £21

           

           

          250

          £31

           

           

          500

          £46

           

           

          1,000

          £73

           

           

          2,000

          £198

           

          Generic only. Bulk run 5000. Packed 100s

           

           

          £6.98

           

           

           

           

          A4 1pp Leaflet (1 x 2)

           

           

           

          200gsm silk art printed digitally one side

          50

          £21

           

           

          100

          £29

           

           

          250

          £51

           

           

          500

          £88

           

           

          750

          £125

           

           

          1,000

          £161

           

           

          1,500

          £243

           

          Generic only. Bulk run TBC. Packed 50s

           

           

          £5.50

           

           

           

           

          A4 2pp Leaflet (3 x 2)

           

           

           

          200gsm silk art printed digitally two sides

          50

          £27

           

           

          100

          £39

           

           

          250

          £76

           

           

          500

          £137

           

           

          750

          £198

           

           

          1,000

          £257

           

           

          1,500

          £341

           

          Generic only. Bulk run TBC. Packed 50s

           

           

          £7.10

           

           

           

           

          A3 Optum 1pp Poster (6 x 2)

           

           

           

          200gsm silk art printed digitally one side

          10

          £17

           

           

          20

          £20

           

           

          50

          £29

           

           

          100

          £44

           

           

          500

          £161

           

          A4 Optum 1pp Poster

           

           

           

          200gsm silk art printed digitally one side

          10

          £15

           

           

          20

          £16

           

           

          50

          £21

           

           

          100

          £29

           

           

          500

          £88

           

           

           

           

           

          Delivery charge (all orders)

           

          £6.98

           

                 

          All prices shown are exclusive of UK VAT @20%

          Variable

             
           

          Generic

             

           

          Important Note on Data Protection & Copyright